Frequently Asked Questions

Parents/Carers of children between 2 and 12 years of age can be referred to us directly by the family or by any health care professional highlighting concerns with the child’s needs.  Full medical history of the child from their GP prior to consultation is desirable.

NHS trusts can also contact us directly to partner with us, to carry out Autism Spectrum Disorder diagnostic assessments to help reduce their waiting times and manage their caseload

All our doctors and clinicians have several years of experience in managing and assessing children with Autism Spectrum Disorder.  All clinicians are registered with their respective regulatory bodies such as the General Medical Council (GMC), Health and Care Professions Council (HCPC).  They are also fully trained and experienced in using a number of Autism Diagnostic tools. 

Autism Clinic London uses advanced video technology in conjunction with face-to-face assessment (if required), to provide the child and their family with a dynamic and innovative approach for a first-class experience.

For virtual video assessments please click here.

For face-to-face assessments at Harley Street or Paddington, please see click here.

All data is shared, accessed and stored in our secure technology platform with strict protocols in place, meeting industry standards. We will seek consent from parents/carers before any information is shared or collected from other professionals to help with our assessment.  We recommend sharing information after assessment with the GP and school to help support the child in the community.  We are GDPR compliant and registered with the Information Commissioning Office (www.ico.org.uk). 

However if there are safeguarding concerns and there is risk to the safety of the child, confidentially may need to be breached, as per our protocols in line with General Medical Council (GMC) guidance.   

When clinical information is shared for teaching or supervision purposes, this will be carried out without patient-identifiable information being divulged and after appropriate consent has been obtained. 

Consent from parent/carer will be taken before commencing the assessment or for any post-diagnostic support services accessed through Autism Clinic London. 

All assessment appointments have an allocated time slot, which cannot be changed on the day of assessment.  Arriving late for the appointment may result in the clinician being unable to fully complete the assessment on the day and may incur additional charges to finish the assessment at a later date.   

The clinic requires at least 48 hours notice (not including weekends or bank holidays) for re-scheduling or cancelling any appointments (for a full refund).​  If an appointment is not attended or less than 48 hours’ notice (not including weekends or bank holidays) is provided, the client will be charged for the whole appointment session (£500 for each session missed). 

Our up-to-date policy for 10 Harley Street can be found here.

We will arrange an interpreter for your assessment.  Please email us on info@autismcliniclondon.com with your language requirements. 

For accessibility or any other special requirements, please contact us on info@autismcliniclondon.com.  

Autism Clinic London is not an emergency service.  If families require any emergency support, parents/carers should contact their GP, 111, 999 or attend their local Accident and Emergency department.

Autism Clinic London is committed to providing a safe, comfortable environment where children, parent/guardian and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. Please click here for our full policy where chaperones are available on request in advance at the time of booking.

Harley Street Clinic
There are 4 steps into the main entrances of each of the buildings and although we do not have a permanent ramp, a portable ramp is available to allow access. Many of our larger rooms are wheelchair accessible, as is the lift.
Our disabled changing and WC is located on the lower ground floor. We are unable to accommodate trolleys or beds.

Paddington Clinic
Fully wheelchair accessible. Our disabled changing and WC are located on the ground and fourth floor. We are unable to accommodate trolleys or beds.

For any queries, please contact us via email on info@autismcliniclondon.com.  We aim to respond within 1 working day. For queries regarding face-to-face assessments at 10 Harley Street, including directions and on-site facilities, you can contact our team seven days a week (excluding bank holiday and weekends).  Timings as follows: Weekdays 08:30-21:00 hours and weekends 08:30-17:30 hours on 0207 467 8357.

For queries regarding face-to-face assessments at 1 Kingdom Street, including directions and on-site facilities, you can contact our team seven days a week (excluding bank holiday and weekends).  Timings as follows: Weekdays 08:30-21:00 hours and weekends 08:30-17:30 hours on 0207 727 7719.

For written correspondence, our mailing address is: 20 Goodge Place LONDON, W1T 4SH United Kingdom.

Harley Street
Please check your confirmation email carefully to ensure you come to the right location. For face-to-face assessments, please click here for directions to our clinic. The nearest underground station to our Harley Street address is Oxford Street which is a 7-minute walk away. There is some off-street parking with disabled parking spaces. Pre-paid parking is available locally at QPark Harley Street and QPark Oxford Street.

Please click here to see a map showing our Harley Street location.

Kingdom Street
Please check your confirmation email carefully to ensure you come to the right location. For face-to-face assessments, please click here for directions to our clinic. The nearest tube station to our Kingdom Street address is Paddington Station which is a 5-minute walk away.  Pre-paid parking is available locally at APCOA Paddington.

If you come via underground, exit the station via the Eastbourne Terrace exit. Turn right at street level and walk to the t-junction with Bishop’s Bridge Road. Use the pedestrian crossing to cross over Bishop’s Bridge Road at this junction and turn right once you reach the pavement. The first left you will come across is Sheldon Square, turn left here and head down into Paddington Central. Stay on the left-hand pavement and follow the road past the car barrier. Kingdom Street is the first left. 1 Kingdom Street is the large glass building ahead of you on your left. On arrival in reception, please say you have an appointment with Autism Clinic London at Regus.  You will then be directed to the 4th floor where our reception staff will meet you. 

Please click here to see a map showing our Paddington location.

At Autism Clinic London, we strive to continuously review and improve our quality of care for our patients and their families.  However, if you feel we have fallen short of our expected standards, please email us on info@autismcliniclondon.com

We aim to respond to complaints within 2 working days.  We shall offer an explanation, or a meeting as appropriate.

All our clinicians are independent practitioners working within Autism Clinic London.  Autism Clinic London is also registered with the Care Quality Commission (CQC).  If we are unable to resolve your complaint, we will direct you to an independent body to escalate your concerns, as per CQC recommendations. For further details, please click here.